A successful real estate company with a rapidly growing rental portfolio found its team stretched to the limit. Their skilled local property managers were spending the majority of their day buried in administrative tasks: coordinating maintenance, scheduling inspections, updating rental listings, and fielding routine calls from tenants and landlords.
This administrative burden created a bottleneck, preventing the agents from focusing on high-value work like securing new management contracts, negotiating complex leases, and providing strategic advice to their property owners. They needed a way to improve efficiency without compromising the quality of their service.
We partnered with the agency to analyse their daily operations and create a strategic outsourcing plan. We identified a wide range of administrative and coordination tasks that could be expertly handled by a remote team.
We then built and integrated a dedicated offshore team of property management assistants. This team was specifically trained to act as a seamless extension of the local agency.
They over responsibility for managing rental listings across various platforms, coordinating viewing times with prospective tenants, acting as the first port of call for enquiries, and logging all property maintenance requests before passing them to the appropriate local tradesperson.
The impact was immediate and transformative. The administrative overhead on the local agents was cut in half, freeing them from the daily grind of repetitive tasks.
This allowed the property managers to focus on what they do best: growing the portfolio and providing exceptional service to their clients. With more time for strategic work, they were able to secure more properties and strengthen landlord relationships.
Simultaneously, the level of service for tenants improved. With a dedicated team managing communications, response times were faster and maintenance issues were logged and actioned with greater efficiency. The agency not only created a more scalable and profitable business model but also elevated the quality of service for everyone involved.